Company Policies

Here you will find important information regarding our operational guidelines, ensuring transparency and maintaining the highest standards of safety and quality in our products and services. We are committed to providing excellent customer experience and adhering to government and USDA-regulated standards.

Company Policies

• Sell-By Dates Policy

  • Our policy clarifies the meaning of sell-by dates to ensure confidence in the safety and quality of our products.

• Food Safety and Handling Policy

  • Ensuring the safety and quality of all food products with rigorous hygiene, storage, and inspection practices. 

• Order and Delivery Policy

  • Guidelines for placing orders, delivery timelines, and procedures for cancellations and modifications. 

• Refund and Cancellation Policy

  • Conditions under which refunds are granted and the process for requesting a refund or cancelling an order. 

• Privacy Policy

  • How client information is collected, used, and protected, and client rights regarding their personal data. 

• Terms and Conditions

  • Legal terms governing the use of our website and services, and client responsibilities and rights. 

• Client Feedback and Complaint Policy

  • Process for providing feedback or filing a complaint, and how complaints are handled and resolved. 

• Nutritional Information Policy

  • Information on how nutritional content is determined and communicated, and our commitment to providing accurate, nutritious meals.

• Health and Safety Policy

  • Procedures to ensure the health and safety of employees and clients, in compliance with local and federal health regulations.